Know your customers. Reward them. Get them back.
Profiles, purchase history, loyalty, and credit — without a second system.
Most POS systems treat customers as a name on a receipt. NinoPOS treats every customer as a relationship — purchase history, preferences, credit terms, loyalty balance, last contact — all live and visible to your cashiers and your sales team.
Today, without Clients & CRM
- Top customers walk in and the cashier doesn't recognise them
- Customer phone numbers live in three different systems
- Loyalty is "punch a card" — and the cards get lost
- B2B customer credit is tracked in a notebook
- You can't segment to send a promo only to lapsed customers
With NinoPOS Clients & CRM
- Phone-based lookup at the till — every cashier sees who's in front of them
- One customer record across POS, online, and invoices
- Loyalty balance accrues and redeems automatically — no cards
- Credit limits enforced at POS and storefront with manager override
- Segments for marketing: lapsed, top 10%, by store, by spend
Everything in Clients & CRM
No add-ons, no upsells — included on every plan.
Complete customer profiles
Name, phone, email, address, tax ID, preferred language, notes — and a full purchase history one click away.
- All contact fields
- Multi-address support
- Tax IDs (TIN, VRN, etc.)
- Notes & tags
Loyalty programs
Points or cashback. Earn at checkout, redeem at checkout. No cards, no apps — just a phone number.
- Points or cashback
- Per-customer balance
- Tier support (Bronze, Silver, Gold)
- Redeem at any store
Credit limits & terms
Set a credit ceiling per customer. Net-7, Net-30, custom. Enforce at POS with manager override (audited).
- Credit limit per customer
- Net-7 / Net-30 / custom terms
- Manager-override audit
- Block at storefront if over limit
Customer segments
Build dynamic segments — by spend, by store, by recency. Send a WhatsApp blast to "lapsed VIP" without exporting CSVs.
- Dynamic segments
- Recency / frequency / monetary
- WhatsApp + email blasts
- Per-segment exports
Bulk import
Bring your existing customer list in a CSV. Field mapping, deduplication, and merge support.
- CSV import with mapping
- Dedupe by phone / email
- Merge duplicates
- Bulk update
Privacy & consent
GDPR-friendly consent tracking, data export per customer, and right-to-deletion respected on request.
- Consent tracking per channel
- Per-customer data export
- Deletion request flow
- Audit log for compliance
How Clients & CRM works in practice
Step by step — from the customer touch to the final ledger entry.
1. Capture at till
New customer? Cashier types name + phone in 5 seconds. Done — they're in.
2. Build history
Every sale, return, invoice, and online order attaches automatically.
3. Reward
Loyalty points accrue at checkout; redeemable instantly at any till in any store.
4. Extend credit
For B2B, set a credit limit and terms. POS enforces; storefront enforces.
5. Segment
Build a segment ("spent > 500k in last 90 days, hasn't visited in 30 days"); send a WhatsApp.
6. Track ROI
Marketing campaign reports show revenue from each segment / blast.
Local payments, currencies, and connectivity — sorted out of the box
Clients & CRM ships with M-Pesa Daraja, multi-currency, full offline mode, and WhatsApp customer messaging baked in — no plugin, no add-on.
- M-Pesa Daraja STK push for instant payments
- TZS, KES, UGX, RWF, USD — multi-currency invoicing
- Offline mode for areas with unstable internet
- WhatsApp for receipts, reminders, and orders
- Local tax (VAT) reporting baked in
Frequently asked questions
Specific to Clients & CRM.
Do customers need to install an app for loyalty?
No. Loyalty is tied to phone number. Cashier types it in; balance is live.
Can I have B2B and B2C customers in the same database?
Yes. Customer types distinguish them; pricing, credit, and tax behaviour differ accordingly.
How does credit limit interact with the storefront?
Logged-in B2B customers see their limit; checkout blocks if the order would exceed it. Manager override is logged.
Can I export a customer's data on request?
Yes. One-click GDPR data export per customer, including all transactions, communications, and consent records.
Is there a CRM-style activity timeline?
Yes. Every interaction (sale, call note, message, complaint) appears on the customer timeline in chronological order.
Can I track sales rep ownership of a customer?
Yes — each customer can be assigned a sales rep; commission reports follow accordingly.
Pairs well with
Modules that work hand-in-hand with Clients & CRM.
Ready to put Clients & CRM to work?
Free to start, no credit card required. Live within an hour.