1. Introduction
NinoPOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website ninopos.com and our invoicing, POS, and business management platform (the "Service").
NinoPOS is operated by NinoPOS Inc., a global technology company. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you register for an account, we collect:
- Account Information: Full name, email address, phone number, company name
- Business Information: Company name, business address, tax identification number (TIN/VAT), currency preference
- Authentication Data: Password (hashed and encrypted), login timestamps
- Profile Data: Profile picture, role within your organization
2.2 Business Data
As part of our Service, you input business data including:
- Customer and supplier contact information
- Invoices, quotes, and receipts
- Product catalog and inventory data
- Financial records (sales, expenses, payments)
- Employee and team member information
- Store and branch locations
2.3 Automatically Collected Data
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Data: Browser type, operating system, IP address, screen resolution
- Location Data: Approximate location based on IP address (country/city level)
- Cookies: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Service
- Process transactions and send invoices on your behalf
- Create and manage your account and business profile
- Send important notifications about your account, billing, and service updates
- Respond to your support requests and inquiries
- Detect, prevent, and address fraud, security breaches, and illegal activities
- Analyze usage patterns to improve user experience and product features
- Comply with applicable local and international laws and regulations
4. Data Storage & Security
4.1 Data Storage
Your data is stored on secure servers with industry-standard encryption. Database servers are hosted in certified data centers with physical security measures. We perform daily automated backups to prevent data loss.
4.2 Security Measures
- SSL/TLS encryption for all data in transit (HTTPS)
- AES-256 encryption for data at rest
- Bcrypt password hashing with salt rounds
- JWT-based authentication with secure, HTTP-only cookies
- Rate limiting and DDoS protection
- Regular security audits and dependency updates
- Role-based access control (RBAC) within your organization
4.3 Data Retention
We retain your personal data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial records retained as required by applicable tax regulations).
5. Data Sharing & Third Parties
5.1 We Do NOT Sell Your Data
NinoPOS will never sell, rent, or trade your personal or business data to third parties for marketing purposes. Your business data is yours.
5.2 Service Providers
We share data only with trusted service providers necessary to operate the platform:
- Payment Processing: Flutterwave (for payment collection) — subject to their own privacy policy
- Cloud Infrastructure: Secure cloud hosting providers
- Email Delivery: SMTP2GO (for transactional emails like invoices and password resets)
- Analytics: Anonymous usage analytics to improve the platform
5.3 Legal Requirements
We may disclose your data if required by law, court order, or government regulation, in compliance with applicable data protection and electronic communications laws.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format (CSV, PDF, Excel)
- Restriction: Limit how we process your data
- Objection: Object to processing for specific purposes
To exercise any of these rights, contact us at support@ninopos.com or through your account settings.
7. International Transfers
Your data may be transferred to and processed in other countries. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.
8. Children's Privacy
NinoPOS is a business platform and is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will send an email notification to the address associated with your account.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us: